TU Delft
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2008/2009 Technology, Policy and Management Master Complex Systems Engineering and Management
Fundamentals of Business Intelligence
Module Manager
Name E-mail
Prof.dr.ir. J. van den Berg    J.vandenBerg@tudelft.nl
Contact Hours / Week x/x/x/x
Education Period
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Exam Period
Course Language
Course Contents
The current Information and Communication Technology enables organisations to monitor all their activities at any detailed level. In this way, large amounts of data are collected.

Intelligent organisations bring their data together in big datawarehouses and integrate them to information and knowledge, based on which operational activities can be optimized and strategic decisions underpinned. The transformation of data into information and knowledge is based on the use of a broad spectrum of intelligent methods in combination with sophisticated visualization techniques.

The intelligent organization is characterized by its efficiency and effectiveness of the realization of its business goals and, in addition to that, by its agility and resilience, i.e., its flexibility to deal with changing market conditions and other unexpected difficulties at both strategic, tactic and operational level.

BI software applications include decision support systems, query languages (with, among others, search functionality) rapporting tools (like dashboards and google maps), online analytical processing, statistical analysis, (intelligent) software for classification and prediction, and data mining.

BI software tools also concern methods for the consolidation of data in datawarehouses and datamarts.

The learning objectives of this course are
a) to get an overview of the Business Intelligence field;
b) to understand the fundamental principles that underly
1) the realization of an intelligent organisation
2) the transformation of data into information and knowledge
c) to obtain some experience with basis BI tools and/or applications.
Study Goals
1) Understanding the basic principles of (building) an intelligent organisation;
2) Understanding the main technical building blocks of Business Intelligence (BI) solutions and how they should be aligned with business processes and people;
3) Understanding the ways data can be successfully transformed into information and knowledge (including the fundamental pitfalls that exist for doing this);
3) Getting practical experience with a few BI tools or BI application.
Education Method
A series of lectures and practical exercises with BI tools. It will be tried to provide some guest lectures by 'experts working in the field'.
The final mark will be based on the results for
(a) the written or oral examination (66.7%) and
(b) practical exercises (33.3%).