TU Delft
Education Type
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2008/2009 Technology, Policy and Management WM look at TBM Electives
Learning 2.0 in organizations
Module Manager
Name E-mail
P. de Vries    Pieter.deVries@tudelft.nl
Contact Hours / Week x/x/x/x
Education Period
Start Education
Exam Period
Course Language

- Organisational Knowledge and Learning
- Knowledge Management/IT/Human Resources Management-pyramid and responsibilities in this pyramid

- Business Added Value and ROI issues

- E-Learning Analysis Framework & Quickscan
- Change Management (strategy, resistance, a.o.)
- Structures: Communities of Practice, Knowledge Management, Action Learning processes, Corporate Universities, Learning Technology, Social Software, Learning 2.0
Course Contents
By solving a real problem for an organisation, such as Corus or Rijkswaterstaat, students will learn how to perform as a consultant in a project to introduce or implement e-learning in a real business organization. You will get more insight in the practical use of e-learning in corporations and you will get familiarized with an organisational environment. Issues addressed will be e.g.:

new models for learning on the job, including cost-effectiveness,
organizational models for just-in-time learning, and
learning technology to support learning-on-the-job
You will be supported by tutors, who are (former) senior consultants and experts in the field of e-learning in organizations.
Study Goals
After the course the students are able to act as a junior educational, technical or business consultant in a consultancy group in order to solve a problem in an organization:

To be able to analyse the problem in cooperation with the client,
To be able to analyse the knowledge infrastructures in the clients organization,
To be able to analyse, and judge existing processes concerning knowledge building and e-learning in the organization,
To be able to communicate effectively with clients and colleagues.
Education Method
Students are working in groups of 3 or 4 junior consultants on a ‘real-life’ problem for an organization. These teams will go through the five phases of a consultancy program. The teams will first experience what it takes to make a good quote. Key elements are to find out the expectations of the client and to analyze the problem. Result of this analysis will be a proposal in which the team points out their activities and the results to achieve. After approval of the proposal by the client and the tutor the teams start collecting data.

The input and the individual goals of the team members can vary. You can choose whether you want to be specialized in business, technical or educational problems related to e-learning. Finally, implementation and evaluation will be part of the advisory program. In an individual reflective essay you will analyse your learning process and – results. On the basis of this essay the tutor will reflect on your consultancy skills. By means of an after action review the group process and results will be evaluated. During the course the tutors will act as chief knowledge managers, who will organise and stimulate the sharing and exchange of knowledge and lessons learned.
Literature and Study Materials
Additional course materials will be in English and made available on Blackboard.
Rosenberg (2006). Beyond e-learning. Pfeifer. San Fransisco
Students are working on an assignment (small research- or design project) for an organization.

Essay on E-learning basics 20%
Report to client 60%
Reflective essay on group lessons learned 10%
Reflective essay on personal lessons learned 10%
Enrolment / Application
Registration: send an e-mail to pieter.devries@tudelft.nl