TU Delft
Education Type
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2009/2010 Technology, Policy and Management Master Complex Systems Engineering and Management
Design of Innovative ICT-infrastructures and Services
Module Manager
Name E-mail
Prof.dr.ir. M.F.W.H.A. Janssen    M.F.W.H.A.Janssen@tudelft.nl
Contact Hours / Week x/x/x/x
Education Period
Start Education
Exam Period
Course Language
Expected prior knowledge
∑ Basic knowledge of information and communication technology technology
∑ Basic knowledge of software eningeering or engineering methods and principles in general
∑ Basic knowledge of multi-actor systems
The purpose of this course is to teach the design of innovative and large scale ICT networks and services in the light of the challenges imposed by the requirements from the systemsí physical, economic and social environment.
Emphasis will be put on the concept and role of ICT architectures to model information needs and services in order to properly design ICT solutions within a multi-actor context. Attention will be paid to relevant aspects such as scalability, robustness, flexibility, adaptivity, accountability and the use of standards. Next, the students will learn how to plan and design a large scale ICT implementation project by partitioning it in phases with for each the suitable decision moments. Finally, students will learn methods and tools for designing and managing IT services.
Course Contents
The course is structured around a number of main themes
-Enterprise architecture and system engineering,
-System engineering at architecture layers (business, business process, information, application and technical infrastructure layers),
-Implementation and change management, and
-IT governance.

A number of assignments are part of this course
Study Goals
To understand the need for the use of architecture and understanding problems when designing large ICT systems;
To understand and apply methods and tools for designing large and complex ICT infrastructures and service systems within a multi-actor setting;
To understand how to apply architectural concepts for translating business needs into ICT designs at the various architectural layers within a multi-actor setting;
To understand and apply methods and tools for cooperatively designing and managing ICT infrastructures and services.
Education Method
∑ Lectures
∑ Guest lectures (obliged)
∑ Assignments
∑ Literature research
Literature and Study Materials
-Book: Papazoglou, M. & P. Ribbers, P. (2006), EBusiness, Organizational and Technical Foundations. Chichester: John Willey Publishers. ISBN0-470-84376. Chapters 14-21


-All papers, slides and material on blackboard (including the slides of the guest lecturers)

Assignments (60%)
Written exam (40%)
Each grade should be sufficient