TU Delft
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2016/2017 Technology, Policy and Management Master Management of Technology
Business Process Management and Technology
Module Manager
Name E-mail
Prof.dr.ir. M.F.W.H.A. Janssen    M.F.W.H.A.Janssen@tudelft.nl
Name E-mail
Dr. M.V. Dignum    M.V.Dignum@tudelft.nl
Responsible for assignments
Name E-mail
Prof.dr.ir. M.F.W.H.A. Janssen    M.F.W.H.A.Janssen@tudelft.nl
Co-responsible for assignments
Name E-mail
Dr. M.V. Dignum    M.V.Dignum@tudelft.nl
Contact Hours / Week x/x/x/x
Education Period
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Course Contents
Business processes are at the core of high-tech organizations and consist of a large number of activities aimed at creating value. In the digital age business processes are supported by, enabled through and changed by technology. Business processes are situated at the point where the business meets IT and where technology and customer needs are aligned. If they fail or do not adapt to the needs of customers the whole business might fail. Business Process Management (BPM) is necessary for ensuring that processes are operating in concert and that these processes are adaptable to changes in the overall environment of the firm.
In this course the relationship between strategy, technology and business processes will be illustrated, explained and discussed. Methods and tools for business process analysis and improvement will be presented, including a number of statistical and ICT-architecture methods. New solutions will be architected for technology organizations. The extent to which the nature of business processes is affected by contemporary technology constitutes the core of this course. In particular to analyze technologies and their impact on business process management and to architect new solutions in the organizational context of the firm.
• Aligning strategy and processes, value perspective, supply chains
• Workflow, resources, BPM elements and control
• Business process modeling (concepts, BPMN) + practical work
• Process measurement, Balanced Score Card, Activity-based Costing + practical work
• Business process improvement strategies and approaches, path dependencies, capabilities, resource-based view, business process maturity
• Improvement methodologies (LSS, lean, six sigma, theory of constraints, ..)
• Statistical analyses and improvement + practical work
• Simulation for business process improvement
• Compliance by design, build-in-controls in processes and technology
• Business process automation and technology (BPM, ERP, workflow, SOA,..)
• Business processes automation (case-based, process -based, use-based)
• Enterprise IT-architecture + practical work
• Agility and adaptability of BPM systems and the users, business process and agile enterprises
• Business and knowledge rules
Study Goals
The overall aim of the course is to learn how to improve the relationship between business processes, strategy and technology for realizing organizational strategies. The focus is on realizing business processes enabled by new technology for high tech organizations. In particular the objectives are
• To analyze the relationship between business processes, strategy and technology
• to understand new technologies and their impact on business process management
• to have knowledge of methods and tools for improving business processes
• to analyse and provide improvement suggestions for business processes
• to design a technology architecture for supporting business processes
Education Method
-practical work
Literature and Study Materials
•N. Slack, A. Brandon-Jones, R. Johnston, A. Betts (2012) Operations and Process Management. Principles and Practice for strategic Impact.
•Parts of the book N. Bharosa, R. Van Wijk, N. De Winne & M. Janssen (2015). Challenging the Chain. Governing the Automated Exchange and Processing of Business Information. IOS Press http://www.iospress.nl/book/challenging-the-chain/ (open access)
Students will collaborate in groups to make an assignment which should contain the design of a process and a technical architecture. Students should select a process which they want to improve. The assignment consists of three parts
1. Analysis: Students select a company, analyse their strategy and select a critical business process. The existing process should be modelled and the resulting product, stakeholders role, customer needs and technology used should be analysed.
2. Improvement: Based on the improvement methods and instruments a proposal for improvements should be made.
3. Realization: The proposed business process should be realized using a technology architecture.

For each part the students are expected to prepare a presentation and some of the groups will present these during the lectures.
Grading will be based on presentations (20%) and final report (80%).