TU Delft
Education Type
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2006/2007 Technology, Policy and Management Master Complex Systems Engineering and Management
Module Manager
Name E-mail
Dr. W.A.G.A. Bouwman    W.A.G.A.Bouwman@tudelft.nl
Name E-mail
Mr.dr.ir. S. Daskapan    S.Daskapan@tudelft.nl
Prof.dr.ir. M.F.W.H.A. Janssen    M.F.W.H.A.Janssen@tudelft.nl
G.A. De Reuver    Mark.deReuver@tudelft.nl
Dr.ir. L.P.A. Simons    L.P.A.Simons@tudelft.nl
Education Period
Exam Period
Course Language
Expected prior knowledge
Basic knowledge about:

Information and communication technology, including Tele- and data communication, middleware and applications;
Business models and business modeling;
Strategy, management and organization theory.
An elective course for students in the final stages of their Master study that provides knowledge in e-business developments. It deals with theory and practice

It is expected that at the end of the course students
- have a sound understanding of e-business (including eGovernment) applications and foster their ability to define e-business strategies, making use of these applications,
- are able to analyze business models in both the B2C as B2B domain and how these can be used to create competitive advantage,
- are able to describe best practices and recognize ways of using e-business and e-business applications to improve organizational processes, without being deceived by regular hypes,
- are able to analyze the impact of e-business on key sector of the economy, on individual organizational (strategies) strategies and processes, and assess implications for organizations
- have knowledge on generic and specific technologies that support e-business
The course will advance your understanding of strategic and technical issues managers will face in reality, however you will not write code, design websites or develop databases.
Course Contents
The course is organized in four blocks
• General introduction on E-business
• Business strategy: business and technology drivers
• Business–to-business and internet consumer retailing
• E-business technology and Ecommerce support services
Study Goals
To familiarize students with management issues and technological developments in the e-business and e-government domain. The focus is on individual companies and organizations, as well as on value chains; on front-offices (CRM) as well as back office (ERP. SCM, application integration). Generic technologies like security, privacy, and e-payment, as well as innovations in (mobile, wireless and Internet) networks, systems, middleware and applications level will be covered in this course from a business perspective. Students should particularly understand the relation between strategic opportunities and technological opportunities.
Education Method
There are (guest) lectures, tutorials and possibly field trips. The lectures and tutorials take 2 hours. Depending on the number of students who will participate, the group might be divided in two parts for the tutorials. The students discuss business and technical cases in the tutorials. These case studies have to be analyzed by the students before class and handed over on paper to the tutor before class.
Literature and Study Materials
Papazoglou, M. & P. Ribbers, P. (2006), EBusiness, Organizational and Technical Foundations. Chichester: John Willey Publishers. ISBN0-470-84376-4, and additional reading as mentioned in course schedule, and provided via Blackboard.

It is expected that students attend class, participate and contribute to discussions. Class participation is key to the success of the course. You are expected to take part of the responsibility for your own learning in this course. The world of ecommerce is changing fast and frequently, and knows many fashions and hypes. The lectures will give you a sound basis for critical analysis, but in order to stay on top of on-going trends you are expected to be up to date with trade press.

Students are expected to read and familiarize themselves with course material prior to the class session.

Furthermore every student has to deliver 5 Case write ups (the training case is excluded but obligatory) (50%) and have to pass a final exam (50%)

Enrolment / Application
Registration at SIC on the ground floor in the TBM building. Maximum of 50 students.