TU Delft
Education Type
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2007/2008 Technology, Policy and Management Master Complex Systems Engineering and Management
Module Manager
Name E-mail
Dr. W.A.G.A. Bouwman    W.A.G.A.Bouwman@tudelft.nl
Name E-mail
Mr.dr.ir. S. Daskapan    S.Daskapan@tudelft.nl
Prof.dr.ir. M.F.W.H.A. Janssen    M.F.W.H.A.Janssen@tudelft.nl
G.A. De Reuver    Mark.deReuver@tudelft.nl
Dr.ir. L.P.A. Simons    L.P.A.Simons@tudelft.nl
Contact Hours / Week x/x/x/x
Education Period
Start Education
Exam Period
Course Language
Expected prior knowledge
Basic knowledge about:

Information and communication technology, including tele- and data communication, middleware and applications;
Business models and business modeling;
Strategy, management and organization theory.
An elective course for students in the final stages of their Master study that provides knowledge in e-business developments. It deals with theory and practice

At the end of the course students
- have a sound understanding of e-business (including eGovernment) applications and foster their ability to define e-business strategies, making use of these applications,
- are able to analyze business models in both the B2C as B2B domain,
- are able to describe best practices and recognize ways of using e-business applications to improve organizational processes,
- are able to analyze the impact of e-business on key sector of the economy, on collaboration between organizations, on individual organizational strategies and processes, and assess implications for individual and collaborating organizations
- have knowledge on generic and specific technologies that support e-business.

The course will advance your understanding of strategic and technical issues Business as well as IT managers will face in reality; however you will not write code, design websites or develop databases.

Course Contents
The course is organized in two blocks
General introduction on E-business, Business strategy and business models for B2C and B2B: market and technology drivers, and
E-business technology and Ecommerce support services, such as content management, security and privacy enhancing technologies, payment systems, mobile applications
Study Goals
To familiarize students with management issues and technological developments in the e-business (and e-government) domain. The focus is on individual companies and organizations, as well as on value chains; on front-offices (CRM) as well as back office (ERP, SCM, application integration). Generic technologies like security, privacy, and e-payment, as well as innovations in (mobile, wireless and Internet) networks, systems, web services and applications level will be covered in this course from a business perspective. Students should particularly understand the relation between strategic and technological opportunities.
Education Method
There are (guest) lectures, tutorials and possibly field trips. The lectures and tutorials take 2 hours. Depending on the number of students who will participate, the group might be divided in two parts for the tutorials. The students discuss business and technical cases in the tutorials. These case have to be analyzed by the students before class and handed over on paper to the tutor before the case is discussed.
Literature and Study Materials
Papazoglou, M. & P. Ribbers, P. (2006), EBusiness, Organizational and Technical Foundations. Chichester: John Willey Publishers. ISBN0-470-84376-4, and additional reading as mentioned in course schedule, and provided via Blackboard.
It is expected that students attend class, participate and contribute to discussions. Class participation is key to the success of the course. You are expected to take part of the responsibility for your own learning in this course. The world of ebusiness is changing fast and frequently, and knows many fashions and hypes. The lectures will give you a sound basis for critical analysis, but in order to stay on top of on-going trends you are expected to be up to date with trade press.

Students are expected to read and familiarize themselves with course material prior to the class session.

Furthermore every student has to deliver 5 Case write ups (the training case is excluded but obligatory) (50%) and have to pass a final exam (50%). The final exam will be based on a presentation by students, discussing relevant service, technological, organizational and financial aspects of an ebusiness case.

Enrolment / Application
The course will only be taught even a sufficient number of students enroll (>15)